Change-log

Wondering what's gone into the latest update? Check this out

Choose your platform

  1. iOS
  2. Android
  3. macOS
  4. Windows

 

iOS

Current Version: 2.1.0, released 30-Jan 2024

Changes:

  • Now includes enriched call
  • Bug fixes and sundry updates

Previous Version: 2.0.12, released 3-Mar 2022

Changes:

  • Adding mobile numbers to a user will now call the GSM network as well as the Cradle app

Previous Version: 2.0.8, released 8-Nov 2021

Changes:

  • Keypad changes for iPod Touch and iPhone 5S sized screens

Previous Version: 2.0.7, released 3-May 2021

Changes:

  • Bug fixes and general tidy up

Previous Version: 2.0.6, released 22-April, 2021

Changes:

  • Keypad presses (for DTMF tones) now show up and play audio when pressed during a call
  • Fix for a crash relating to log in

Previous Version: 2.0.3, released 1-April, 2021

Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive for iOS users
  • Improved display of presence
  • Team view for those with more than four roles has improved UI to show all of them

Previous Version: 1.12.11, released 22-February, 2021

Changes: 

  • UI update to the in-call screen displaying on larger phones

Previous Version: 1.12.8, released 14-December, 2020

Changes: 

  • UX refresh, moving keypad to bottom nav bar
  • Fixed issues when calling in the United States and Canada
  • Made it easier to click the settings icon
  • Made it easier to control calls by moving button positions closer to your thumbs

Previous Version: 1.12.6

Changes:

  • Updated calling infrastructure to make calls more reliable
  • Fixed some issues with calls when using the native iOS in-call experience 
  • Stopped calls being made to invalid numbers and contacts

 

Android

Current Version: 2.1.7, released 1-November, 2021

Changes:

  • Bug fixes
  • Performance and stability improvements

Previous Version: 2.1.6, released 17-September, 2021

Changes:

We've updated our Android HubSpot integration to give you an even sleeker experience with HubSpot contacts and your calling.

  • You can add phone numbers to HubSpot directly from Cradle.
  • Switch to HubSpot during a phone call, so you so can make notes while you're on the phone.
  • Listen to any calls that are recorded directly in your call log.
  • See all of your HubSpot contacts in Cradle.
  • Hide your personal contacts from Cradle and still see HubSpot contacts.
  • Switch to a mobile call for better quality calling (if you have calls sent to your user)

Previous Version: 1.13.2, released 23-July, 2021

Changes:

  • New branding
  • ConnectionService including GSM integration and Bluetooth control
  • Bug fixes
  • Works a charm on Android 11

Previous Version: 1.11.4, released 28-May, 2021

Changes:

  • Update underlying infrastructure (Twilio and others)
  • Update to support Android versions 9, 10 and 11
  • Removal of Intercom chat
  • Removal of GSM ringing options
  • Update of help and legal agreement links to current help site

Previous Version: 1.8.6, released 24-Mar, 2020

Changes:

  • Fixes to allow calls to come in on Android 10
  • Updated calling infrastructure to make calls more reliable

Previous Version: 1.8.5, released 18-Dec, 2019

Changes: 

  • Updated calling infrastructure to make calls more reliable 

 

macOS

Current Version: 3.5.9, released 13-Feb, 2024

Changes:

  • Remove conference participants that have left the conference
  • Improve incoming call answer speed
  • Improve general performance
  • Allow non-creating conference agent to add and remove participants
  • General bug fixes

Previous Version: 3.5.8, released 22-Jan, 2024

Changes:

  • Fix for crash on conference creation for unknown phone number
  • Changes to Sentry configuration

Previous Version: 3.5.7, released 19-Jan, 2024

Changes:

  • Slow incoming call issue resolution

Previous Version: 3.5.4, released 3-Nov, 2023

Changes:

  • Side step to log in process when the app is hanging on log in screen

Previous Version: 3.5.3, released 31-Oct, 2023

Changes:

  • App won't auto-quit during a call if another session is started
  • Contact settings page changes, and the ability to re-order which contacts are shown if you have multiple CRMs connected
  • Bug fix for the in-call screen timer not starting
  • Bug fix for when a tel link is clicked and the app is in wrap up mode
  • Bug fix for the call log, contact matches would auto-multiply
  • Sundry updates in the background

Previous Version: 3.5.1, released 25-Oct, 2023

Changes:

  • Bug fixes

Previous Version: 3.5.0, released 6-Oct, 2023

Features

  • Conferences: Ever needed to talk to more than one person at a time? Or bring your coach into a call to help with some tricky questions? Or bring two external parties to the party? Try hitting 'Add person' to get the party started.
  • Accounting: If you're an accounting firm, version 3.5.0 might just get you a little bit excited! We have released integrations with both Xero Practice Manager and FYI, and these are now available in beta. You can now click to access your client data in either of these platforms.
  • Speed! We are always on the hunt for ways to speed up our app, and this version comes with a host of speed improvements to make your day go faster.
  • Locale settings: Sick of seeing the date in some foreign format? Or struggling to know whether 1700 is when you'll be at work? Cradle now pulls the locale settings from your computer and shows you dates and times in the format your computer has set as its default. 
  • Security: We've been working hard to ensure that you're not an easy target for any security issues, so we always recommend staying on the latest version of Cradle. 

Bug Fixes

  • Audio device stability: This has been a tricky one, but we've been determined to fix it! Some computers (to prevent websites from fingerprinting them and therefore tracking users) change the internal identifier for your audio devices regularly. This makes it hard for us to know which headset to use, giving you that pesky orange banner. This shouldn't happen anymore (let us know if it does!)
  • Logging in issues: If you ever find the app just sitting there at the login screen, we have built a little login retry to prevent computers that don't have internet when they first start from ending up logged out of Cradle.
This has been a big effort, and even though it feels like a small update on the outside, the inside has had some massive work done to it! If you're worried, finding things don't work the way you expect, or have something to report, please rate the call with a thumbs down, or email us with what you've noticed.

Previous Version: 3.4.5, released 23-Jun, 2023

Changes:

  • Outgoing Enriched call data
  • Full XPM contact display (including on incoming and in-call screen)
  • Fixed: Xero incoming and in-call display

Previous Version: 3.4.4, released 14-Jun, 2023

Changes:

  • Bug fix: enriched data incorrect after no-answer call
  • Introduce XPM contact (in same way as Xero contact) - WIP
  • Upgrade to Electron 20
  • Upgrade to Chromium

Previous Version: 3.4.3, released 12-Jun, 2023

Changes:

  • Previous fixes to recording
  • Bug fix: enriched data lost after call is answered using Jabra headset resolved
  • Improved logging for troubleshooting

Previous Version: 3.4.2, released 17-May, 2023

Changes:

  • Wrapping Up (default off, but settings in presence menu)
  • Setting saved in Firebase, so persisted across different computers
  • Changeable on presence slider from settings pane
  • Last Spoke on inbound, enriched call

Fixes:

  • Caller ID shows previous caller details after call transfer

Previous Version: 3.2.0, released 14-Oct, 2022

Changes:

  •  Facelift!
  • New incoming and in call screens
  • Information on in call screens now split out into more easily recognisable format: 
      1) The reason you're receiving this call, which includes the rule, group, transferred (new!), contact owner (new!) and smart connected call reasons
      2) The company of the contact, if the contact is a person
      3) The lifecycle stage from HubSpot, if set
      4) The contact owner, which shows their presence (if it's not you) and can be clicked to allow a call transfer
      5) Coming soon: outbound calls will also show the enriched call information, so you'll get more information when you're calling out
  • Team calls now show more information! They also look different to an external call now
      1) The roles of the person you are talking to
      2) The person's email address, which you can click to send them an email during the call
  • The button layout at the bottom of the screen is different, with two extra buttons! Audio settings are now accessible from the in call screen, using the audio button. There is a new feature coming, so note the (unclickable for now) button to add a person to the call
  • Improved handling of calls from numbers where you have more than one contact
      1) You see a list of all possible contacts
      2) If there are more than five matches, you can scroll through the list
      3) Coming soon: you'll be able to click on the contact you're actually talking to and see their details, plus get to their HubSpot record
  • Improved contact syncing behaviour! When you receive a call from (and soon, make a call to) a number with recently updated HubSpot contact details, Cradle will automatically grab the latest data from HubSpot and sync your local contacts - you'll never be out of date again!
  • Audio settings changes on your machine are now easier to handle! We've made it easier to update your settings if you're changing computers regularly. We've also fixed a frustrating bug on Windows where the default audio settings of the computer could cause Cradle to continually ask you to check your audio settings.
  • Bug fixes, specifically Windows Control-A being problematic, audio settings getting lost, Contact matching consistency etc.
  • Coming soon:
     - More improvements to in call screens, including warm transferred caller ID information
     - Outgoing call contact syncing and enriched call data
     - A wrap up window where you'll remain 'on a call' after a call ends

Previous Version: 3.1.1, released 27-July, 2022

Changes:

  • Return to Available after being Idle now happens immediately
  • Headset is correctly released after a held call is transferred
  • Jabra auto-reject call setting no longer causes in-call screen to dismiss
  • Session recording improvements
  • Trying to initiate another call with TEL: link or Chrome extension while already on a call will no longer break future calls
  • In-app notification fixes
  • CTRL/CMD + A shows audio settings instead of selecting all
  • Offline detection now kicks in when computer goes to sleep, and reverts to previous presence on waking
  • Presence is set to offline after logout and clear data

Previous Version: 3.1.0, released 6-July, 2022

Changes:

  • More offline detection fixes
  • If a second session is opened on the same machine, or a different machine, a prompt will be displayed giving the user the option to continue with the new session or quit
  • Contact settings changed to allow the ability to remove Google and Microsoft contacts
  • Session recording added for troubleshooting
  • Transfer after being on hold fixed
  • Settings are shared across different computers
  • Performance improvements
  • Bug fixes

Previous Version: 3.0.6, released 27-May, 2022

Changes:

  • Offline detection fixed

Previous Version: 3.0.5, released 24-May, 2022

Changes:

  • Underlying presence and setting platform refactor and bug fixes
  • Audio settings persist app restart
  • App cannot be quit during call
  • Logout and clear data added to Help menu with logout being changed to quit in settings
  • Add to HubSpot contact screen now appearing above in-call buttons
  • Offline detection now defaults to enabled

Previous Version: 3.0.1, released 29-April, 2022

Changes:

  • Upgraded calling infrastructure
  • Upgraded underlying platform
  • Improvements to Jabra integration
  • Performance improvements

Previous Version: 2.0.24, released 30-September, 2021

Changes:

  • Changed Jabra SDK to not attempt to control non-Jabra headsets

Previous Version: 2.0.23, released 24-September, 2021

Changes:

  • Reduce number of performance traces sent to Sentry by 90%
  • Embedded font (faster app loading)
  • Fixed presence return after call end bug

Previous Version: 2.0.20, released 2-September, 2021

Changes:

  • Upgrade many dependencies (Firebase, Jabra, Electron)
  • Remove Google Analytics
  • Add Devtools to Help menu (Advanced Diagnosis)
  • Update keytar
  • Bug fixes for capability token refreshes when offline
  • Add performance monitoring (Sentry) to enable debugging of issues

Previous Version: 2.0.12, released 1-June, 2021

Changes:

  • Increase app refresh times and numbers (to 30 calls, 40 calls and 12 hours).

Previous Version: 2.0.11, released 27-May, 2021

Changes:

  • Change to the way the app auto-refreshes in the background to make it less intrusive.
  • Upgrade Sentry and Jabra SDKs to debug and fix crashing issues for some users.

Previous Version: 2.0.8, released 6-May, 2021

Changes:

  • A small number of bug fixes related to callbacks and cleaning up after Jabra before logging out/shutting down the app. Should prevent issues on user log-in and relaunch. 

Previous Version: 2.0.7, released 28-April, 2021

Changes:

  • Performance monitoring has been added to the app to help us understand whether the app is performing well
  • Presence returns to previous presence after automatic and manual restart, if manually set (Away, Busy, Invisible)

Previous Version: 2.0.4, released 20-April, 2021

Changes:

  • Update to tray icon, works with dark mode and removes presence indicator, left click opens presence menu
  • Command + A opens audio settings during a call

Previous Version: 2.0.1, released 31-March, 2021

UI Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive, with all navigation now at the bottom 
  • Improved display of presence, with descriptions below each team member
  • Team view for those with more than four roles has improved UI to show all of them
  • Added flags for all countries in the country code selector 

New Features:

  • Added option to hide all audio notifications

Performance Improvements:

  • General performance improvement work, including update underlying calling technology
  • Reduced length of call log to keep app responsive if used for high call volumes
  • Changed images to vector format 
  • App auto-refreshes in the background after 10 calls, or four hours

Previous Version: 1.15.7, released 3-February, 2021

Changes:

  • Background fixes and update for security and performance
  • Status bar icon missing - fixed
  • Contact count - fixed
  • Tooltips for team presence - fixed

Previous Version: 1.14.1, released 25-November, 2020

Changes:

  • Changed presence to revert to what it was prior to a phone call
  • Updated Jabra SDK to be compatible with macOS 11
  • Updated core infrastructure to increase reliability and security


 

Windows

Current Version: 3.5.9, released 13-Feb, 2024 (.exe and .msi)

Changes:

  • Remove conference participants that have left the conference
  • Improve incoming call answer speed
  • Improve general performance
  • Allow non-creating conference agent to add and remove participants
  • General bug fixes

Previous Version: 3.5.8, released 19-Jan, 2024

Changes:

  • Fix for crash on conference creation for unknown phone number
  • Changes to Sentry configuration

Previous Version: 3.5.7, released 19-Jan, 2024

Changes:

  • Slow incoming call issue resolution

Previous Version: 3.5.4, released 3-Nov, 2023

Changes:

  • Side step to log in process when the app is hanging on log in screen

Previous Version: 3.5.3, released 31-Oct, 2023

Changes:

  • App won't auto-quit during a call if another session is started
  • Contact settings page changes, and the ability to re-order which contacts are shown if you have multiple CRMs connected
  • Bug fix for the in-call screen timer not starting
  • Bug fix for when a tel link is clicked and the app is in wrap up mode
  • Bug fix for the call log, contact matches would auto-multiply
  • Sundry updates in the background

Previous Version: 3.5.1, released 25-Oct, 2023

Changes:

  • Bug fixes

Previous Version: 3.5.0, released 9-Oct, 2023

Features

  • Conferences: Ever needed to talk to more than one person at a time? Or bring your coach into a call to help with some tricky questions? Or bring two external parties to the party? Try hitting 'Add person' to get the party started.
  • Accounting: If you're an accounting firm, version 3.5.0 might just get you a little bit excited! We have released integrations with both Xero Practice Manager and FYI, and these are now available in beta. You can now click to access your client data in either of these platforms.
  • Speed! We are always on the hunt for ways to speed up our app, and this version comes with a host of speed improvements to make your day go faster.
  • Locale settings: Sick of seeing the date in some foreign format? Or struggling to know whether 1700 is when you'll be at work? Cradle now pulls the locale settings from your computer and shows you dates and times in the format your computer has set as its default. 
  • Security: We've been working hard to ensure that you're not an easy target for any security issues, so we always recommend staying on the latest version of Cradle. 

Bug Fixes

  • Audio device stability: This has been a tricky one, but we've been determined to fix it! Some computers (to prevent websites from fingerprinting them and therefore tracking users) change the internal identifier for your audio devices regularly. This makes it hard for us to know which headset to use, giving you that pesky orange banner. This shouldn't happen anymore (let us know if it does!)
  • Logging in issues: If you ever find the app just sitting there at the login screen, we have built a little login retry to prevent computers that don't have internet when they first start from ending up logged out of Cradle.

This has been a big effort, and even though it feels like a small update on the outside, the inside has had some massive work done to it! If you're worried, finding things don't work the way you expect, or have something to report, please rate the call with a thumbs down, or email us with what you've noticed.

Previous Version: 3.4.5, released 23-Jun, 2023

Changes:

  • Outgoing Enriched call data
  • Full XPM contact display (including on incoming and in-call screen)
  • Fixed: Xero incoming and in-call display

Previous Version: 3.4.4, released 14-Jun, 2023

Changes:

  • Bug fix: enriched data incorrect after no-answer call
  • Introduce XPM contact (in same way as Xero contact) - WIP
  • Upgrade to Electron 20
  • Upgrade to Chromium

Previous Version: 3.4.3, released 12-Jun, 2023

Changes:

  • Previous fixes to recording
  • Bug fix: enriched data lost after call is answered using Jabra headset resolved
  • Improved logging for troubleshooting

Previous Version: 3.4.2, released 17-May, 2023

Changes:

  • Wrapping Up (default off, but settings in presence menu)
  • Setting saved in Firebase, so persisted across different computers
  • Changeable on presence slider from settings pane
  • Last Spoke on inbound, enriched call

Fixes:

  • Caller ID shows previous caller details after call transfer

Previous Version: 3.2.0, released 14-Oct, 2022

Changes:

  •  Facelift!
  • New incoming and in call screens
  • Information on in call screens now split out into more easily recognisable format: 
      1) The reason you're receiving this call, which includes the rule, group, transferred (new!), contact owner (new!) and smart connected call reasons
      2) The company of the contact, if the contact is a person
      3) The lifecycle stage from HubSpot, if set
      4) The contact owner, which shows their presence (if it's not you) and can be clicked to allow a call transfer
      5) Coming soon: outbound calls will also show the enriched call information, so you'll get more information when you're calling out
  • Team calls now show more information! They also look different to an external call now
      1) The roles of the person you are talking to
      2) The person's email address, which you can click to send them an email during the call
  • The button layout at the bottom of the screen is different, with two extra buttons! Audio settings are now accessible from the in call screen, using the audio button. There is a new feature coming, so note the (unclickable for now) button to add a person to the call
  • Improved handling of calls from numbers where you have more than one contact
      1) You see a list of all possible contacts
      2) If there are more than five matches, you can scroll through the list
      3) Coming soon: you'll be able to click on the contact you're actually talking to and see their details, plus get to their HubSpot record
  • Improved contact syncing behaviour! When you receive a call from (and soon, make a call to) a number with recently updated HubSpot contact details, Cradle will automatically grab the latest data from HubSpot and sync your local contacts - you'll never be out of date again!
  • Audio settings changes on your machine are now easier to handle! We've made it easier to update your settings if you're changing computers regularly. We've also fixed a frustrating bug on Windows where the default audio settings of the computer could cause Cradle to continually ask you to check your audio settings.
  • Bug fixes, specifically Windows Control-A being problematic, audio settings getting lost, Contact matching consistency etc.
  • Coming soon:
     - More improvements to in call screens, including warm transferred caller ID information
     - Outgoing call contact syncing and enriched call data
     - A wrap up window where you'll remain 'on a call' after a call ends

Previous Version: 3.1.1, released 27-July, 2022

Changes:

  • Return to Available after being Idle now happens immediately
  • Headset is correctly released after a held call is transferred
  • Jabra auto-reject call setting no longer causes in-call screen to dismiss
  • Session recording improvements
  • Trying to initiate another call with TEL: link or Chrome extension while already on a call will no longer break future calls
  • In-app notification fixes
  • CTRL/CMD + A shows audio settings instead of selecting all
  • Offline detection now kicks in when computer goes to sleep, and reverts to previous presence on waking
  • Presence is set to offline after logout and clear data

Previous Version: 3.1.0, released 6-July, 2022

Changes:

  • More offline detection fixes
  • If a second session is opened on the same machine, or a different machine, a prompt will be displayed giving the user the option to continue with the new session or quit
  • Contact settings changed to allow the ability to remove Google and Microsoft contacts
  • Session recording added for troubleshooting
  • Transfer after being on hold fixed
  • Settings are shared across different computers
  • Performance improvements
  • Bug fixes

Previous Version: 3.0.6, released 27-May, 2022

Changes:

  • Offline detection fixed

Previous Version: 3.0.5, released 24-May, 2022

Changes:

  • Underlying presence and setting platform refactor and bug fixes
  • Audio settings persist app restart

Previous Version: 3.0.3, released 13-May, 2022

Changes:

  • App cannot be quit during call
  • Logout and clear data added to ALT > Help menu with logout being changed to quit in settings
  • Add to HubSpot contact screen now appearing above in-call buttons
  • .exe uninstaller now removes all settings/files
  • Offline detection now defaults to enabled

Previous Version: 3.0.1, released 29-April, 2022

Changes:

  • Upgraded calling infrastructure
  • Upgraded underlying platform
  • Improvements to Jabra integration
  • Performance improvements

Previous Version: 2.0.24, released 30-September, 2021

Changes:

  • Changed Jabra SDK to not attempt to control non-Jabra headsets

Previous Version: 2.0.23, released 24-September, 2021

Changes:

  • Reduce number of performance traces sent to Sentry by 90%
  • Embedded font (faster app loading)
  • Fixed presence return after call end bug

Previous Version: 2.0.20, released 7-September, 2021

Changes:

  • Upgrade many dependencies (Firebase, Jabra, Electron).
  • Remove Google Analytics.
  • Add developer tools to Help menu (Advanced Diagnosis).
  • Update keytar.
  • Bug fixes for capability token refreshes when offline.
  • Add performance monitoring (Sentry) to enable debugging of issues.
  • Attempted fixes for mem-leak issues.

Previous Version: 2.0.12, released 4-June, 2021

Changes:

  • Increase app refresh times and numbers (to 30 calls, 40 calls and 12 hours).

Previous Version: 2.0.11, released 28-May, 2021

Changes:

  • Change to the way the app auto-refreshes in the background to make it less intrusive.
  • Upgrade Sentry and Jabra SDKs to debug and fix crashing issues for some users.

Previous Version: 2.0.8, released 6-May, 2021

Changes:

  • A small number of bug fixes related to callbacks and cleaning up after Jabra before logging out/shutting down the app. Should prevent issues on user log-in and relaunch.

Previous Version: 2.0.7, released 28-April, 2021

Changes:

  • Performance monitoring has been added to the app to help us understand whether the app is performing well
  • Presence returns to previous presence after automatic and manual restart, if manually set (Away, Busy, Invisible)
  • App now opens automatically on start up

Previous Version: 2.0.5, released 22-April, 2021

Changes:

  • Update to title bar to show correct logo

Previous Version: 2.0.4, released 20-April, 2021

Changes:

  • Update to tray icon, works with dark mode and removes presence indicator, left click opens presence menu
  • CTRL + A opens audio settings during a call

Previous Version: 2.0.1, released 31-March, 2021

UI Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive, with all navigation now at the bottom 
  • Improved display of presence, with descriptions below each team member
  • Team view for those with more than four roles has improved UI to show all of them
  • Added flags for all countries in the country code selector 

New Features:

  • Added option to hide all audio notifications

Performance Improvements:

  • General performance improvement work, including update underlying calling technology
  • Reduced length of call log to keep app responsive if used for high call volumes
  • Changed images to vector format 
  • App auto-refreshes in the background after 10 calls, or four hours

Bug Fixes

  • Resolve issues for Microsoft Office 365 users where users were logged out after short time periods

Previous Version: 1.15.7, released 3-February, 2021

Changes:

  • Background fixes and update for security and performance
  • Contact count - fixed
  • Tooltips for team presence - fixed

Previous Version: 1.15.2, released 4-January, 2021

Changes:

  • Fixed issues with calling from Tel links and from the Cradle Chrome extension

Previous Version: 1.14.4, released 16-December, 2020

Changes:

  • Changed presence to revert to what it was prior to a phone call
  • Updated Jabra SDK to improve performance and security
  • Updated core infrastructure to increase reliability and security