Change-log

Wondering what's gone into the latest update? Check this out

Choose your platform

 

  1. iOS
  2. Android
  3. macOS
  4. Windows

 

iOS

Current version: 2.0.7, released 3-May 2021

Changes:

  • Bug fixes and general tidy up

Previous Version: 2.0.6, released 22-April, 2021

Changes:

  • Keypad presses (for DTMF tones) now show up and play audio when pressed during a call
  • Fix for a crash relating to log in

Previous Version: 2.0.3, released 1-April, 2021

Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive for iOS users
  • Improved display of presence
  • Team view for those with more than four roles has improved UI to show all of them

Previous Version: 1.12.11, released 22-February, 2021

Changes: 

  • UI update to the in-call screen displaying on larger phones

Previous Version: 1.12.8, released 14-December, 2020

Changes: 

  • UX refresh, moving keypad to bottom nav bar
  • Fixed issues when calling in the United States and Canada
  • Made it easier to click the settings icon
  • Made it easier to control calls by moving button positions closer to your thumbs

Previous Version: 1.12.6

Changes:

  • Updated calling infrastructure to make calls more reliable
  • Fixed some issues with calls when using the native iOS in-call experience 
  • Stopped calls being made to invalid numbers and contacts

 

Android

Current Version: 2.1.6, released 17-September, 2021

Changes:

We've updated our Android HubSpot integration to give you an even sleeker experience with HubSpot contacts and your calling.

  • You can add phone numbers to HubSpot directly from Cradle.
  • Switch to HubSpot during a phone call, so you so can make notes while you're on the phone.
  • Listen to any calls that are recorded directly in your call log.
  • See all of your HubSpot contacts in Cradle.
  • Hide your personal contacts from Cradle and still see HubSpot contacts.
  • Switch to a mobile call for better quality calling (if you have calls sent to your user)

Previous Version: 1.13.2, released 23-July, 2021

Changes:

  • New branding
  • ConnectionService including GSM integration and Bluetooth control
  • Bug fixes
  • Works a charm on Android 11

Previous Version: 1.11.4, released 28-May, 2021

Changes:

  • Update underlying infrastructure (Twilio and others)
  • Update to support Android versions 9, 10 and 11
  • Removal of Intercom chat
  • Removal of GSM ringing options
  • Update of help and legal agreement links to current help site

Previous Version: 1.8.6, released 24-Mar, 2020

Changes:

  • Fixes to allow calls to come in on Android 10
  • Updated calling infrastructure to make calls more reliable

Previous Version: 1.8.5, released 18-Dec, 2019

Changes: 

  • Updated calling infrastructure to make calls more reliable 

 

macOS

Current Version: 2.0.23, released 24-September, 2021

Changes:

  • Reduce number of performance traces sent to Sentry by 90%
  • Embedded font (faster app loading)
  • Fixed presence return after call end bug

Previous Version: 2.0.20, released 2-September, 2021

Changes:

  • Upgrade many dependencies (Firebase, Jabra, Electron)
  • Remove Google Analytics
  • Add Devtools to Help menu (Advanced Diagnosis)
  • Update keytar
  • Bug fixes for capability token refreshes when offline
  • Add performance monitoring (Sentry) to enable debugging of issues

Previous Version: 2.0.12, released 1-June, 2021

Changes:

  • Increase app refresh times and numbers (to 30 calls, 40 calls and 12 hours).

Previous Version: 2.0.11, released 27-May, 2021

Changes:

  • Change to the way the app auto-refreshes in the background to make it less intrusive.
  • Upgrade Sentry and Jabra SDKs to debug and fix crashing issues for some users.

Previous Version: 2.0.8, released 6-May, 2021

Changes:

  • A small number of bug fixes related to callbacks and cleaning up after Jabra before logging out/shutting down the app. Should prevent issues on user log-in and relaunch. 

Previous Version: 2.0.7, released 28-April, 2021

Changes:

  • Performance monitoring has been added to the app to help us understand whether the app is performing well
  • Presence returns to previous presence after automatic and manual restart, if manually set (Away, Busy, Invisible)

Previous Version: 2.0.4, released 20-April, 2021

Changes:

  • Update to tray icon, works with dark mode and removes presence indicator, left click opens presence menu
  • Command + A opens audio settings during a call

Previous Version: 2.0.1, released 31-March, 2021

UI Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive, with all navigation now at the bottom 
  • Improved display of presence, with descriptions below each team member
  • Team view for those with more than four roles has improved UI to show all of them
  • Added flags for all countries in the country code selector 

New Features:

  • Added option to hide all audio notifications

Performance Improvements:

  • General performance improvement work, including update underlying calling technology
  • Reduced length of call log to keep app responsive if used for high call volumes
  • Changed images to vector format 
  • App auto-refreshes in the background after 10 calls, or four hours

Previous Version: 1.15.7, released 3-February, 2021

Changes:

  • Background fixes and update for security and performance
  • Status bar icon missing - fixed
  • Contact count - fixed
  • Tooltips for team presence - fixed

Previous Version: 1.14.1, released 25-November, 2020

Changes:

  • Changed presence to revert to what it was prior to a phone call
  • Updated Jabra SDK to be compatible with macOS 11
  • Updated core infrastructure to increase reliability and security


 

Windows

Current Version: 2.0.23, released 24-September, 2021

Changes:

  • Reduce number of performance traces sent to Sentry by 90%
  • Embedded font (faster app loading)
  • Fixed presence return after call end bug

Previous Version: 2.0.20, released 7-September, 2021

Changes:

  • Upgrade many dependencies (Firebase, Jabra, Electron).
  • Remove Google Analytics.
  • Add developer tools to Help menu (Advanced Diagnosis).
  • Update keytar.
  • Bug fixes for capability token refreshes when offline.
  • Add performance monitoring (Sentry) to enable debugging of issues.
  • Attempted fixes for mem-leak issues.

Previous Version: 2.0.12, released 4-June, 2021

Changes:

  • Increase app refresh times and numbers (to 30 calls, 40 calls and 12 hours).

Previous Version: 2.0.11, released 28-May, 2021

Changes:

  • Change to the way the app auto-refreshes in the background to make it less intrusive.
  • Upgrade Sentry and Jabra SDKs to debug and fix crashing issues for some users.

Previous Version: 2.0.8, released 6-May, 2021

Changes:

  • A small number of bug fixes related to callbacks and cleaning up after Jabra before logging out/shutting down the app. Should prevent issues on user log-in and relaunch.

Previous Version: 2.0.7, released 28-April, 2021

Changes:

  • Performance monitoring has been added to the app to help us understand whether the app is performing well
  • Presence returns to previous presence after automatic and manual restart, if manually set (Away, Busy, Invisible)
  • App now opens automatically on start up

Previous Version: 2.0.5, released 22-April, 2021

Changes:

  • Update to title bar to show correct logo

Previous Version: 2.0.4, released 20-April, 2021

Changes:

  • Update to tray icon, works with dark mode and removes presence indicator, left click opens presence menu
  • CTRL + A opens audio settings during a call

Previous Version: 2.0.1, released 31-March, 2021

UI Changes:

  • New Brand - check out our new brand release here
  • Rearranged tab navigation to be more intuitive, with all navigation now at the bottom 
  • Improved display of presence, with descriptions below each team member
  • Team view for those with more than four roles has improved UI to show all of them
  • Added flags for all countries in the country code selector 

New Features:

  • Added option to hide all audio notifications

Performance Improvements:

  • General performance improvement work, including update underlying calling technology
  • Reduced length of call log to keep app responsive if used for high call volumes
  • Changed images to vector format 
  • App auto-refreshes in the background after 10 calls, or four hours

Bug Fixes

  • Resolve issues for Microsoft Office 365 users where users were logged out after short time periods

Previous Version: 1.15.7, released 3-February, 2021

Changes:

  • Background fixes and update for security and performance
  • Contact count - fixed
  • Tooltips for team presence - fixed

Previous Version: 1.15.2, released 4-January, 2021

Changes:

  • Fixed issues with calling from Tel links and from the Cradle Chrome extension

Previous Version: 1.14.4, released 16-December, 2020

Changes:

  • Changed presence to revert to what it was prior to a phone call
  • Updated Jabra SDK to improve performance and security
  • Updated core infrastructure to increase reliability and security