Custom Office Voice Menu Recording

Add your personalised recording when someone calls an office with a voice menu

Every time a voice menu for an Office is required an appropriate Cradle voice recording will be played by default. You can replace the default message with your own personalised recording. 

There are two places where you can change voice menu recordings:

  • Voice menu for each Office when you have selected voice menu during hours.
  • Voice menu for each Office when you have selected voice menu after hours.

Record Your File

To set your custom recordings, first you will need to record them. We accept files in mp3 and wav format. If you need help for your particular computer, we recommend Googling. Note, that the finished file must end with either a .mp3 or .wav extension, and it must be less than 10 MB. If your recording is not in these formats you must convert it (do not change the file extension as this will not work).

Office Voice Menu During Hours

If you have selected Voice Menu for any calls during hours you can add a personalised voice menu recording. To upload your file, follow these steps in go.cradle.io:

  1. Click on Offices.
  2. Choose the Office you want to adjust from the top menu.
  3. Select During Hours.
  4. At the bottom of the window, select Choose File, then select the file you have created.
  5. Select Save, and your file will be uploaded. 
  6. Repeat steps 2 - 5 for all of your Offices.
Voice menu

To change the file, you revisit the same page and then click Change. 

Office Voice Menu After Hours

If you have selected Voice Menu for any calls during or after hours you can add a personalised voice menu recording. To upload your file, follow these steps in go.cradle.io:

  1. Click on Offices
  2. Choose the Office you want to adjust from the top menu.
  3. Select After Hours.
  4. At the bottom of the window, select Choose File, then select the file you have created.
  5. Select Save, and your file will be uploaded. 
  6. Repeat steps 2 - 5 for all of your Offices.

To change the file, you revisit the same page and then click Change.