Customise The Group Voicemail Recording

Add a custom voicemail for when a call is not answered by anyone in a Group.

Every time a call is put through to a Group, and it is not answered by anyone in that Group, an appropriate Cradle voice recording will be played by default. You can replace the default message with your own personalised recording. 

Record Your File

To set your custom recordings, first you will need to record them. We accept files in mp3 and wav format. If you need help for your particular computer, we recommend Googling. Note, that the finished file must end with either a .mp3 or .wav extension, and it must be less than 10 MB. If your recording is not in these formats you must convert it (do not change the file extension as this will not work).

Group Voicemail

If a person calls during hours and is put through to a Group (e.g., the sales team), but no one in that Group is available to answer, the caller will be put through to voicemail. To upload your custom voicemail message, follow these steps in

  1. Click on Groups and click on the edit button for the group you want to update.
  2. Drag and drop you file to the voicemail section, or browse on your computer.
  3. Enter or update the email address of the person who should receive the voicemail.
  4. Repeat steps 1 - 3 for each Group in your account.