Initial setup
      Back to home
      1. Cradle Help Centre
      2. Setup and Administration
      3. Initial setup

      Customise recordings

      You can add custom recordings for a few different call scenarios throughout Cradle.

      Anywhere that Voicemail is selected in Groups or Rules, or Voice Menu in Rules you can customise what plays to the caller. It adds a nice little touch of personalisation for your callers when then first call you in the case of a Voice Menu, or if they don't get through to a human in the case of Voicemail. We have your back with default recordings, but we reckon it's much better to do your own. Try out your voice acting chops by following the instructions below!

      Record your file

      To set your custom recordings, first you will need to record them. We accept files in .mp3 and .wav format. If you need help for your particular computer, we recommend this tool as it allows you to record and convert audio in your browser. Keep in mind you'll need to allow your browser access to your microphone!

      Note: The finished file must end with either a .mp3 or .wav extension, and it must be less than 10 MB. If your recording is not in these formats you must convert it (do not change the file extension as this will not work). This tool works for conversion as well.

      Rules - Voice Menu Recording

      Every time a voice menu for a Rule is required an appropriate Cradle voice recording will be played by default. You can replace the default message with your own personalised recording. 

      There are two places where you can change voice menu recordings:

      • Voice menu for each Rule when you have selected voice menu during hours.
      • Voice menu for each Rule when you have selected voice menu after hours.

      To upload your file, follow these steps in the admin site:

      1. Click on Rules.
      2. Click on the edit button for the Rule you want to adjust.
      3. Scroll down and select During Hours or After Hours.
      4. With Voice Menu selected, drag and drop or upload your File.
      5. Repeat steps 2 - 4 for all of your Rules.

      Group Voicemail Recording

      If a person calls during hours and is put through to a Group (e.g., the sales team), but no one in that Group is available to answer, the caller will be put through to voicemail.

      To upload your custom voicemail message, follow these steps in the admin site:

      1. Click on Groups 
      2. Click on the edit button for a specific Group.
      3. On the right hand side drag and drop or upload your new voicemail message.
      4. Click save.
      5. Enter the email for where you want to receive the voicemail.
      6. Repeat steps 1 - 5 for each Group in your account.

      Rule Voicemail for After Hours

      Every time a call is made to a Rule outside of business hours and Just Voicemail is selected, an appropriate Cradle recording will be played by default. You can replace the default message with your own personalised recording. 

      To upload your custom voicemail message, follow these steps in the admin site:

      1. Click on Rules.
      2. Click the edit button for the Rule you want to add the voicemail for. 
      3. Scroll to the bottom and select After Hours.
      4. Make sure voicemail is selected.
      5. Enter the email for any voicemails to be sent.
      6. Drag and drop or upload your new voicemail recording.
      7. Repeat steps 1 - 6 for all of your Rules.

       

      To change the file for any of your recordings, simply drag and drop a new recording into the upload box. 

                                  Setup Step 8: Get Cradle on my devices