Confused about the call log on Cradle Desktop? This will help!
The call log is the centre of your everyday life in Cradle. As a user, there is quite a lot of info bundled into the call log.
What does it all mean?
The Basics
- Each line is a conversation, whether you were part of it (you spoke) or not (you missed the call).
- The ghost colour is the type of contact: blue is a teammate, green is one of your contacts, and orange is an unknown phone number
- You can click on the green phone icon to call the number again.
- The number is listed under contacts, and the region is listed under numbers for NZ and AU.
- Click anywhere other than on the green phone icon to expand the call record.
![](https://downloads.intercomcdn.com/i/o/106822373/6a22a94e816baa0a42bdd1e5/Expand+Call.gif)
Details of the Record
Expanded Call
![](https://downloads.intercomcdn.com/i/o/106844412/b7d8be138a5a47f75d91aab8/Call+Log+Explainer.png)
The sections are explained in the above image. Notes:
- Incoming calls are the only ones with the section on Why did I get this call?
- If you don't have Xero or HubSpot integration you won't see as many details on your contacts.
- If a call was completely missed (by you and your team mates), the whole line of text in the top section is red.
- Not all sections appear on all calls.
Details on each type of call
Calls that are currently in progress
This is an example of a call that you are currently talking in on a different device. The text of the number/name is grey, and the call status icon is a green ellipses.
![](https://downloads.intercomcdn.com/i/o/108973220/8a9ecbf3aa70bbee33acfc2f/Screen+Shot+2019-03-15+at+10.17.36+AM.png)
Calls that have been answered
This is an example of a call that was answered by you. The text of the number/name is grey, and the call status icon is a blue arrow.
![](https://downloads.intercomcdn.com/i/o/109002269/d2a958b1fd847c31eb666fa9/Screen+Shot+2019-03-15+at+10.19.36+AM.png)
Calls that have been transferred
This is an example of a call that you have transferred to someone else. The text of the number/name is grey, and the call status icon is an orange arrow.
![](https://downloads.intercomcdn.com/i/o/108974192/9593fdf281f65a2b7303d352/Screen+Shot+2019-03-15+at+10.18.07+AM.png)
Calls that have failed
This is an example of a call that has failed to reach you, but then has been answered by another member of your team. The text of the number/name is grey, as well as the call status icon being a grey arrow.
![](https://downloads.intercomcdn.com/i/o/108975439/57dbcb07f87faefcf66b0dc3/Screen+Shot+2019-03-15+at+10.18.47+AM.png)
Calls that are completely missed
This is an example of a call that has been completely missed, and needs to be returned. The text of the number/name is red, as well as the call status icon being a red arrow.
![](https://downloads.intercomcdn.com/i/o/107310284/622e941d08a5ac4921796b0d/Totally+missed+call.png)
Calls that have been declined
This is an example of a call that you have declined. The text of the number/name is grey, with the call status icon being a blue arrow with a red line through it.
![](https://downloads.intercomcdn.com/i/o/108987658/600d2445c67beb5aeee3645c/Screen+Shot+2019-03-15+at+12.43.40.png)