Desktop App Call Log

Confused about the call log on Cradle Desktop? This will help!

The call log is the centre of your everyday life in Cradle. As a user, there is quite a lot of info bundled into the call log. 

What does it all mean?The Basics

1. Each line is a conversation, whether you were part of it (you spoke) or not (you missed the call). 
2. The icon colour is the type of contact: yellow/orange is a teammate, a purple person is one of your contacts, a purple building is one of your companies/clients and grey is an unknown phone number
3. You can click on the purple phone icon to call the number again. 
4. The number is listed under contacts, and the region is listed under numbers for NZ and AU. 
5. Click anywhere other than on the purple phone icon to expand the call record. 

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Details of the RecordExpanded Call

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The sections are explained in the above image. Notes:

• Incoming calls are the only ones with the section on Why did I get this call?
• If you don't have Xero or HubSpot integration you won't see as many details on your contacts. 
• If a call was completely missed (by you and your team mates), the whole line of text in the top section is red. 
• Not all sections appear on all calls. 

Details on each type of callCalls that are currently in progress

This is an example of a call that you are currently talking in on a different device. The text of the number/name is grey, and the call status icon is a green ellipses.

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Calls that have been answered

This is an example of a call that was answered by you. The text of the number/name is grey, and the call status icon is a blue arrow.

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Calls that have been transferred

This is an example of a call that you have transferred to someone else. The text of the number/name is grey, and the call status icon is an orange arrow.

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Calls that have failed

This is an example of a call that has failed to reach you, but then has been answered by another member of your team. The text of the number/name is grey, as well as the call status icon being a grey arrow.

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Calls that are completely missed

This is an example of a call that has been completely missed, and needs to be returned. The text of the number/name is red, as well as the call status icon being a red arrow.  
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Calls that have been declined

This is an example of a call that you have declined. The text of the number/name is grey, with the call status icon being a blue arrow with a red line through it. 

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