Fair Use Policy

Cradle's Fair Use Policy is broken into two parts.

Fair Use of Calling Minutes

The first part refers to the maximum number and duration of calls made in one month and referenced against the average calling profiles of other customers and estimated customer use of this service. If call volumes (number and duration) materially exceed estimated usage patterns over any month, then your use will be deemed excessive and/or unreasonable. If you breach this policy we may ask you to moderate your usage or agree to new pricing. If you fail to do so, we reserve the right, without further notice, to remove access to the service in question.

For guidance, the upper limit of fair usage is deemed to be 200 minutes of outbound calling per user per month, to New Zealand and Australian mobile numbers. This limit is higher for landline and international numbers. 

Fair Storage of Contacts

The second part refers to the number of contacts housed in Cradle's database and used for contact matching during calls. We deem that 500 contacts per paying user is a fair number of contacts. Each contact or company contact in HubSpot and each contact in Xero is counted as a contact. 


This policy was last updated on the 2nd of July, 2019.