How can calls be sent to a mobile?

Use the GSM network as a back-up for calls if you're struggling with mobile data or WiFi.

What does this do?

As you're not always able to rely on mobile data or a WiFi network for good calls, with Cradle you can send calls for specific users over the GSM network to allow the call to be a bit more stable. This means that the call will be taken on the users mobile phone using the native calling app, and not through the Cradle app on their computer or mobile.

Things to know

  • To do this, you do require administrative access to the Cradle Web App and the mobile number(s) of the user(s) for whom you're wishing to enable to this feature.
  • If the user is part of a role, and their phone is off/busy/in aeroplane mode, the voicemail of the mobile may answer the call which will stop anyone else in the role from answering the call. It could also cause company calls to be left on a personal voicemail. Use these codes to disable voicemail.
  • Calls answered using this feature are unable to be transferred on by the Cradle user who answers the call. 
  • The call still will be recorded if the recording feature is enabled, and then logged in HubSpot where applicable.

How to set it up

  1. Head over to the Users page.
  2. Click on the user concerned
  3. In the slide-out pane, switch Send calls to GSM to Yes. You may need to either zoom out or scroll down on your page to see this if you're using a smaller monitor. 
  4. In the text box that appears, enter the mobile number in E.164 (international) format. I.E. +64271234567 for a New Zealand mobile. 
  5. This will now be saved and active.
Screenshot 2021-06-01 145958


It's now a good idea to test calls to the user from the team page within the Cradle app, along with some role calls if necessary to see how this will work for you.