We'd love you to stay, but understand Cradle might not be right for everyone.
Contractual Requriements
We don't ever want you to leave us but if you choose to we won't hold you back. Once you notify us you want to move on, service will run until the end of your agreed notice period and any outstanding charges will be charged to your credit card.
If you committed to annual renewals in return for cheaper pricing, you will need to cancel at your renewal date or pay a break fee for early cancellation. We recommend checking the proposal for service that you signed at the beginning, as well as the Terms of Use (specifically section 12) available on our website.
Porting Out
You can initiate a port of your number to a different provider at any time. Cradle will do nothing to stop you from porting your number out. Please note that porting out your number doesn't remove any obligations you may have under your agreements with Cradle.
We recommend coordinating the porting date of your number with your billing cycle, and notifying Cradle in writing when you're planning to port your number, and any desired porting date. Simply email help@cradle.io and let us know your plans.
How to begin?
Cradle cannot port your number out for you - you must initiate this process with your new provider. They will have specific requirements and documentation, which may include secret codes, porting pins and other documentation. Once you have the requirements from your new carrier, you can ask us to provide these for you.