Set up Call Diversion

Forward calls to Cradle during your set-up phase and while you test, or forward busy calls from your Mobile to Cradle.

You've seen the benefits you can get from Cradle and want to start using it right away! Nobody has a month to wait for porting to happen, right?

During this period we recommend using Call Diversion and forwarding your calls straight to Cradle. During the setup process we will give you a local number to forward your calls to. 

What should I know?

Forwarding your calls to a local Cradle number will result in a few things that you should be aware of. 

  1. Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system. 
  2. When you call a customer Cradle will use your current caller ID to call people. This means that if your customers have your number saved in their phone (or their memory) they'll recognise that it's your business calling. 
  3. Your current provider will charge various fees during the period that Call Diversion is set up. These vary from provider to provider, so please check with them prior to setting it up. Typical charges are a fixed fee of around $5 per month, plus a per minute charge for all calls that are forwarded of around $0.05 (5 cents per minute). 
  4. If all that you do is use Call Diversion to test out Cradle during a trial period it is easy to revert back to your old system if you decide that Cradle isn't right for you. 

How do I set it up?

Each provider has a different way of setting up Call Diversion or Call Forwarding. We have documented the main ones here. If you're not having much success getting this set up please give us a call or message us on Intercom and we can help you with this.
One key thing to remember is that if you have a PBX on-site and your phones all go through this, you may not be able to set up Call Diversions easily as the PBX may intercept these instructions and prevent them from going down the correct phone line. If this happens, call us. 

New Zealand

Spark and CallPlus

  1. Lift the handset and wait for the dial tone
  2. Dial 181
  3. Dial 169
  4. Dial the number Cradle provided you during setup
  5. Press #
  6. Wait for the confirmation long-short-long tone
  7. Replace the handset
  8. Lift the handset
  9. Dial 169
  10. Wait for the confirmation tone - long-short-long
  11. Wait on the line. If Call Diversion is correctly setup, you will be connected to Cradle

Vodafone

  1. Lift the handset and wait for the dial tone
  2. Dial * 31 
  3. Dial the number Cradle provided you during setup
  4. Press #
  5. Wait for the confirmation tone (long-short-long)
  6. Replace the handset
  7. Test by calling your number from another phone

Orcon

  1. Lift the handset and wait for the dial tone
  2. Dial * 71
  3. Dial the number Cradle provided you during setup
  4. Replace the handset
  5. Test by calling your number from another phone

 

Australia

Optus

Click here to request call diversion on your line. This may take up to 48 hours.

  1. Lift the handset and wait for the dial tone
  2. Dial * 78
  3. Dial the number Cradle provided you during setup
  4. Listen for 2 short beeps to confirm the diversion is active
  5. Replace the handset
  6. Test by calling your number from another phone

Telstra

  1. Lift your phone’s handset and wait for the dial tone.
  2. Dial * 21
  3. Dial the number Cradle provided you during setup
  4. Press # 
  5. Hang up
  6. Test by calling your number from another phone

International

Skype

Forward your Skype calls to Cradle using these steps. To set up call forwarding:

  1. Sign in to your account.
  2. In the Manage Features section, select Call forwarding.
  3. Select the switch to enable call forwarding (a green background with a tick will appear) and then 1 from the seconds drop down menu.
  4. Choose A mobile or landline number (select the country code and enter your temporary Cradle number without the country code).
  5. Select Confirm.
Skype call forwarding

Your incoming calls will be forwarded until your port is complete.

Mobiles

To forward calls from your mobile to a Cradle number you need to enter a set of codes that include the number to which you'd like to forward calls. 

There are generally four types of diversions:

  1. Divert when you don't answer
  2. Divert when you're not reachable (i.e. your phone is off or out of service)
  3. Divert when you're busy (i.e. on another call)
  4. Divert all calls

The codes below use the placeholder {num} for where you enter your number and the placeholder {tt} for the number of seconds to wait if you don't answer. You will need to replace this with the Cradle number to which you want to forward calls and the time in seconds that you want to wait (in multiples of 5: 05, 10, 15, 20, 25, 30). 

Codes for setting diversions on mobiles
Diversion Type  No Answer Not Reachable Busy All Calls
Check  *#61# *#62# *#67# *#21#
Set **61*{num}**{tt}# **62*{num}# **67*{num}# **21*{num}#
Cancel #61# #62# #67# #21#

 

For example, to forward calls to +6425123456 after 15 seconds, you would open your phone's dialler and type ...

**61+6425123456*15#

... then press the call button. 

Notes:

  • Enter the number in international format. If the phone returns an error, enter it in local format. Networks differ for how they want to receive the number. 
  • We recommend checking your current settings (the first row) and making a note of what they're set to, so if you need to revert to your carriers defaults you can. 
  • Setting these divert codes will stop your standard voicemail from working. 
  • Your mobile provider will charge you the standard rate for these calls as if you'd made them off your mobile phone. Forwarding calls to international or local Cradle numbers will incur call charges, for which Cradle will not be responsible. 

Provider not listed?

Please get in touch and we'll find the instructions for you.