Get Cradle working with Streamline

If your business is currently using Streamline, you may need to add a few things to the whitelist to ensure Cradle works smoothly!

Cradle Application

Cradle is a calling application that is installed to your computer and/or your mobile device (Android or iOS). You may need to know where these application settings are held so the directories are as follows.

Windows

\AppData\Roaming\Cradle

The Windows application can be installed either for every user on the computer, or just individual users

MacOS

~/Library/Application Support/Cradle

Calling

Cradle uses the Twilio voice services to connect you with your customers. As a result of this, there are a range of voice gateways used in different locations around the world. Below is a list of IP ranges that will need to be whitelisted in order to allow voice traffic throughout the Twilio network.

UDP Traffic

 

Region ID Location CIDR notation
au1 Australia

54.252.254.64/26,

3.104.90.0/24

br1 Brazil

177.71.206.192/26,

18.228.249.0/24

ie1 Ireland

54.171.127.192/26,

52.215.127.0/24

de1 Frankfurt

35.156.191.128/25,

3.122.181.0/24

jp1 Japan

54.65.63.192/26,

3.112.80.0/24

sg1 Singapore

54.169.127.128/26,

3.1.77.0/24

us1 US East Coast (Virginia)

54.172.60.0/23,

34.203.250.0/23

 

The server side port used for RTP will be between 10,000 and 20,000, and the client side port will be between 1,024 and 65,535. 

Signalling and Call Setup

Whitelist TCP traffic to the following addresses:

You can find more of our networking guidelines here.

Jabra Headsets

If you have purchased Jabra headsets, we will work with you to setup a managed package of configuration for these headsets.

You will need to install a program called Jabra Direct on your computers that will connect through their Jabra Xpress service to allow managed settings and updates of the Jabra headsets that you're using.

We will provide you with the install files that are connected to your specific configuration of the software.

You will then need to have the URL for your configuration whitelisted in your Streamline service. It will take the format of the URL below.

https://backend-xpress.jabra.com/api/Xpress/Network/[Your unique configuration ID]

Additional Domains to Whitelist

The Cradle applications and websites (admin portal) also include a range of different services from a number of providers to offer you support and to provide the calling service. Included below is a list of domains that you should whitelist including their subdomains as necessary.

  • *.cradle.io - Our domain. This consists of all of our websites that includes of our help site and admin portal. Specifically these are help.cradle.io for the help site, and go.cradle.io for the admin site.
  • *.twilio.com - As mentioned above, Twilio is what we use to provide the calling service.
  • *.jabra.com - Jabra is our headset partner and their software is included in our applications to ensure the integration between the headset and Cradle works correctly.
  • *.intercom.io - Intercom is used to provide chat support in our Android app.
  • *.hubspot.com - HubSpot is used on our help site and admin sites to provide documentation and chat support on those sites.

 

We're more than happy to answer any other questions you may have about how to ensure Cradle works with your IT and network setup. Reach out to us on chat, or give us a ring.