Team members can display any one of three of the numbers in your account as their outbound number when making calls. This is the number customers see when receiving a call from that team member.
The outbound number displayed to your customer will be prioritised by the destination country (and region / state for NZ and Australia), then in the order listed.
For example, if you have an Australian number as Outbound number 1, a New Zealand number as Outbound number 2, and a UK number as Outbound number 3, when calling any of these countries the respective number will be used. If calling a country that is not one of these countries, the Outbound number 1 will be used.
To setup the team members outbound number:
- Login to go.cradle.io and click on Users
- Click on the team member
- Select numbers for outbound number 1, 2, and 3 (if you have multiple numbers).