Team members can display any one of three of the numbers in your account as their outbound number when making calls. This is the number customers see when receiving a call from that team member.  

The outbound number displayed to your customer will be prioritised by the destination country (and region / state for NZ and Australia), then in the order listed. 

For example, if you have an Australian number as Outbound number 1, a New Zealand number as Outbound number 2, and a UK number as Outbound number 3, when calling any of these countries the respective number will be used. If calling a country that is not one of these countries, the Outbound number 1 will be used.

To setup the team members outbound number:

  1. Login to go.cradle.io and click on Users
  2. Click on the team member 
  3. Select numbers for outbound number 1, 2, and 3 (if you have multiple numbers). 

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