If you already have a business phone number, you can bring it over to Cradle. The process is relatively easy, and takes about two weeks.
New Zealand and Australia
Porting your New Zealand or Australian landline number to Cradle is a simple process. We need some information and authorisation from you to begin the process.
- A Letter of Authorisation (LoA) to port the number (here for New Zealand and here for Australia).
- A copy of your most recent bill for the number you want to port, including your address, company name, the number and your account number with your current provider.
Fill out the above form and then send it back to us with your most recent bill through the chat window at the bottom right, or via email to help@cradle.io. We will get the port underway asap.
United States
Porting your US landline, toll free or wireless number to Cradle is a simple process. We need some information and authorisation from you to begin the process.
- A Letter of Authorisation (LoA) to port the number (download it here).
- A copy of your most recent bill for the number you want to port, including your address, company name, the number and your account number with your current provider.
Fill out the above form and then send it back to us with your most recent bill through the chat window at the bottom right, or via email to help@cradle.io. We will get the port underway asap.
If you're porting a wireless number, we may need to get in touch to request your PIN or SSN.
Canada
Porting your Canadian landline, toll free or wireless number to Cradle is a simple process. We need some information and authorisation from you to begin the process.
- A Letter of Authorisation (LoA) to port the number (download it here).
- A copy of your most recent bill for the number you want to port, including your address, company name, the number and your account number with your current provider.
Fill out the above form and then send it back to us with your most recent bill through the chat window at the bottom right, or via email to help@cradle.io. We will get the port underway asap.
If you're porting a wireless number, we may need to get in touch to request further information.
United Kingdom
Porting your UK landline number to Cradle is a process. We need some information and authorisation from you to begin the process.
- A Letter of Authorisation (LoA) to port the number (download it here).
- A copy of your most recent bill for the number you want to port, including your address, company name, the number and your account number with your current provider.
Fill out the above form and then send it back to us with your most recent bill through the chat window at the bottom right, or via email to help@cradle.io. We will get the port underway asap.
Note, for non-geographic numbers, use the last page of the porting form (e.g. 080 numbers).
How long does it take?
It typically takes around 10 to 20 days from when we receive all the correct documentation.
What happens before the port is complete?
Your number will continue to go through your existing phone lines until the port is complete. Please ensure you keep your current phone account active until the port is confirmed by us.
We will contact you during the porting period to give you an approximate date and time for the change to happen.
You can also chat with us to setup a temporary Cradle number and have your current provider forward calls to it so that you can get up and running straight away!
Does it cost anything?
The porting service costs vary depending on the type of number we are porting for you. We'll quote this for you before commencing the port.
What happens once the port is complete?
Your phone number will show up in your Cradle account under Settings - Numbers. You will need to assign the number to a Rule so that any incoming calls will start to use the rules you have setup.
- Click on the number on the Numbers page.
- Select a Rule
You can assign this number as the default caller ID and local presence number for your People.
- Click on People
- Click the edit button beside a person
- Adjust the default caller ID or local presence numbers to suit.
Your current provider will probably charge you a final invoice, and then close your account, but we recommend verifying this with them. Please remember to keep service active with your current provider until the port is complete and we confirm this with you.