How does Cradle's pricing work?

Find out how much bang you're going to get for your buck.

Cradle has pricing plans for all company sizes ensuring that you only pay for what you use. We make it easy to put together a subscription that works for you along with ongoing measurement of your usage to ensure that you're on the best plan! You can view a full breakdown of our plans on our pricing page.

What makes up my subscription?

  • You'll have your user plan which includes access to the Cradle apps for each of your team members, along with any features you need to spruce up calling for your business.
  • You'll have your calling bundle which includes all of your minutes to and from destinations relevant to you. If you're unsure how many minutes your business use, you can go on our Pay As You Go rates until you've got into the grove.
  • Any additional bits and pieces that you may need such as call recording, toll-free numbers or extra numbers.

What do I get in my user plan?

  • A complete phone communications system made up of software to help your team answer and make calls, help with customised setup of your own call routing to suit your businesses needs, and customer support when you're searching for solutions.
  • Integrations to provide even better context when the phones ring.
  • Reporting to see how your phones are working well, and have tools to help you make them even better with data-driven decisions.

You can see detailed descriptions of which features are included in the plan you've chosen here.

How many calling minutes do I get?

Our calling plans are broken out into bundles for all different size of business, so you'll be able to get the perfect match for your team. Any overage above your selected bundle will be charged at a discounted pay as you go rate, so the savings keep on coming.

PAYG (Pay As You Go)

This bundle doesn't include any minutes so you just pay a per-minute rate for what you use! It's perfect for dipping your toes in just to see how much you may use. You can jump on this plan as a starting point and then choose a bundle once you've got an idea of how many calls your team do.


  • 500 outbound landline minutes
  • 500 outbound mobile minutes
  • 1000 inbound minutes


  • 1,500 outbound landline minutes
  • 1,500 outbound mobile minutes
  • 3,000 inbound minutes


  • 5,000 outbound landline minutes
  • 5,000 outbound mobile minutes
  • 10,000 inbound minutes

Extra Large

  • 10,000 outbound landline minutes
  • 10,000 outbound mobile minutes
  • 20,000 inbound minutes

What else can I get?

Your subscription should cover everything you need to create an incredible calling experience for your team, and your customers, but there may be a few extras you might want for the finishing touches. These will be in addition to your user plan and calling bundle so extra costs will apply.

  • Additional landline numbers
  • Mobile numbers (country dependent)
  • Toll-free numbers
  • SMS
  • Call recording
    • Call recording includes 12 months storage in HubSpot, or 30 days in your call log.
    • Pricing is per minute and part thereof.
    • Call recording is in addition to standard call charges. Charging applies to inbound calls as well as outbound calls.

How do I cancel my subscription?

We hope that you love Cradle, and will certainly do everything we can to keep you happy with our service and product! However, we recognise when there may just not be a right fit.

You'll need to reach out to the team on and let us know. We have a 30-day cancellation notice period that will include any roll-over dates on your billing so it's best to be in touch at the start of a new billing period.

We'll make sure your shift goes smoothly so we'll provide any information you need to move to a new provider. If you're just shutting up shop we will cancel your numbers at the end of the 30 days.