Setting up
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      1. Cradle Help Centre
      2. Desktop App
      3. Setting up

      Installing Cradle Desktop

      Need to get up and running? Get the installer for your computer here

      Choose your operating system

      Windows

      Windows-11-symbol

      macOS

      MacOS_wordmark

      Linux/Ubuntu

      ubuntu-1

       

      Windows 

      1. Download the app from the Microsoft Store or download an exe installer

      If you're having difficulty installing from the Windows store, you can see our articles on advanced installation options.

      If you change the installation type you're using (i.e. moving from Windows store to exe or vice-versa), please remove all current installations of Cradle. You can find a video walkthrough of how to do this here.

      Compatible Windows Versions

      • Windows 10 (32-bit and 64-bit)

        • Releases 1903 and later are fully supported

      • Windows 11 (32-bit, 64-bit, and ARM64)

      Unsupported Windows Versions

      • Windows 7 Pro (32/64 bit) (was supported until version 1.10)

      • Windows 7 Enterprise (32/64 bit) (was supported until version 1.10)

      • Windows 8

      macOS

      1. Ensure you know what type of computer you have - Intel or Apple silicon (M series) chip. 
        1. How to tell? See this help article
      2. For an Intel Mac, download the app here. 
      3. For an Apple silicon (M series) Mac, download the app here. 
      4. Once the downloaded dmg is on your machine, double click on it and then drag Cradle into the Applications folder. 
      5. Unmount the Cradle dmg file (by dragging the Cradle icon on your desktop to the rubbish bin) and open Cradle from your Applications folder. 

      Linux

      We provide the following information for users of Linux and ChromeOS operating systems, however we don't provide support to users of Linux software due to the small installed base of users and the wide variety of installations that exist. We will repond to emails regarding installation, but will not guarantee a good outcome. 

      We have a Linux build available for x64 and arm64 machines as deb and AppImage packages. How you install is up to you, however, these guidelines will work for Ubuntu, please make sure you're referencing the correct version from the table below:

      $ cd /tmp
      $ wget https://io-cradle-desktop.s3-us-west-2.amazonaws.com/cradle_3.5.7_amd64.deb 
      $ sudo dpkg -i cradle_3.5.7_amd64.deb
      $ rm cradle_3.5.7_amd64.deb

      If you're using a Jabra headset:

      $ wget https://io-cradle-desktop.s3-us-west-2.amazonaws.com/80-jabra.rules -P /etc/udev/rules.d
      $ sudo udevadm control --reload

      Installation files

      Filename Download Link Arch
      cradle_3.5.7_amd64.deb https://io-cradle-desktop.s3-us-west-2.amazonaws.com/cradle_3.5.7_amd64.deb x64
      Cradle-3.5.7.AppImage https://io-cradle-desktop.s3-us-west-2.amazonaws.com/Cradle-3.5.7.AppImage x64
      cradle_3.5.7_arm64.deb https://io-cradle-desktop.s3-us-west-2.amazonaws.com/cradle_3.5.7_arm64.deb arm64
      Cradle-3.5.7-arm64.AppImage https://io-cradle-desktop.s3-us-west-2.amazonaws.com/Cradle-3.5.7-arm64.AppImage arm64

      Notes on Linux, including known bugs

      • You can manually add a mime-type for tel links if you want Cradle to make calls when you click Tel and Callto links. In a later version we will fix this. 

      If you intend to install on a ChromeOS device using Linux, these additional commands after the download and install above will help you get set up. 

      $ sudo apt update
      $ sudo apt upgrade
      $ sudo apt --fix-broken install
      $ sudo apt install gnome-keyring
      $ cradle // (should open the app)
      Linux settings:
      • Allow Linux to access your microphone
      • Manage USB devices (if you want the headset controls to work with a Jabra) and switch on the Jabra USB device