Cradle installation for IT Administrators

If you're needing to roll out/install Cradle from an IT admin perspective for a whole organisation, this is a good place to start.

 

Please note this is technical information for IT admins. To install Cradle on your Windows machine, please visit our main install page here.

.appx

For Windows users, Cradle is supplied in the form of an appx bundle. This is the file format that Microsoft provide on the MS Windows Store. 

If you're trying to script the installation or install it on Windows Server 2016, you can download the signed app package here. If you're installing on architecture other than x64, please choose your download from this table.

Architecture

Download Link

x64 Download
x86 (32 bit) Download
Arm64 (E.g. Surface X) Download

 

The current version available at these links is 3.0.3, released on 16-May, 2022.

Full change-log can be found here.

Installation Options

You can install the appx bundle in several ways. We will give high level advice here, but we recommend that you install the app according to your own practices and policies.

Please note that any previous versions prior to the MS Store version (14.4.1 and earlier) must be uninstalled from the PC before installing this version. The Cradle directory in the Roaming folder should also be removed.

UI Installation

You can simply download the app link above, and double click to install the appx. This requires Windows 10 (and won't work unless the store is available) 

Installing with Powershell

You can install the app using the Add-AppxPackage command in the PowerShell. We'd suggest reading through the MS documentation to find the most appropriate method of installation for your business. 

PS C:\> Add-AppxPackage -Path "C:\Users\\Desktop\Cradle.appx"

.exe or .msi

You must manage updates yourself, and check Cradle's change-log on your own schedule, to make sure that you have the latest version of Cradle on your computers. 

Version 3.0.1 and onward of the exe installer will check for updates upon restart and notify the user if an update is present. Restarting the app will trigger the update to install. The MSI installer will not update on its own. 

Version .exe Download Link .msi Download Link Release Date Support Ends
3.0.1 Download Download 29-Apr-2022 29-Oct-2022
2.0.24 Download Download 30-Sep-2021 30-May-2022
2.0.23 Download Download 24-Sep-2021 24-Mar-2022
2.0.20 Download   7-Sep-2021 7-Mar-2022
2.0.14 Download   19-Aug-2021 19-Feb-2022
2.0.8 Download   5-May-2021 5-Sep-2021
2.0.7 Download   28-Apr-2021 28-Oct-2021
2.0.5 Download   20-Apr-2021 20-Oct-2021
2.0.1 Download   31-Mar-2021 30-Sep-2021
1.14.1 Download   25-Nov-2020 25-May-2021

URL Handlers for MSI Installs

When using the MSI installer, you'll likely need to add registry keys that create new URL handlers. 

To register the custom protocol for Cradle links

HKEY_CLASSES_ROOT
  cradle
     (Default) = "URL:cradle"
      URL Protocol = ""
      DefaultIcon
        (Default) = "Cradle Desktop.exe,1"
      shell
         open
            command
              (Default) = "X:\Path\To\Cradle Desktop.exe" "%1"

Key Name:

HKEY_CLASSES_ROOT\cradle

Cradle links are used by the Cradle Click to Call extension from Chrome. They're also used as the redirect location for tel and callto links when these are set to default to Cradle. 

To register Cradle with capability to handle tel and callto links

HKEY_CURRENT_USER
 SOFTWARE
     Cradle
         Capabilities
              URLAssociations
               tel = "cradle"
               calto = "cradle"

Key Name:

HKEY_CURRENT_USER\SOFTWARE\Cradle\Capabilities\URLAssociations

Cradle will then show up as a possible handler for these protocols:

Cradle URI Handler