Each number in your account must go to an office. If you haven't created an Office yet, see our article on Offices and Call Routing.
To create a new number:
If you already have a New Zealand, Australian, US, Canada or UK landline or Toll Free number that you want to retain and use with Cradle, this is not a problem, it takes approximately 10 to 20 working days to port. Please see our article on Porting. You can get a Cradle number while you wait for the port to happen, and divert or forward your calls to Cradle straight away.
If you want to port a number that is not a from these countries please message us through the chat in the bottom right of this page.